Privacy Policy
At Sydney Safe Drive, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services. We operate under the guidelines of the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.
Information We Collect
We collect several types of information to provide and improve our driving instruction services:
- Personal Information: This includes your name, address, phone number, email address, date of birth, and driving license details. We collect this information when you register for a course, book a lesson, or contact us with inquiries.
- Payment Information: When you pay for our services, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment gateway providers and is not stored on our servers.
- Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this data.
- Driving Performance Data: During driving lessons, we may collect data related to your driving performance, such as speed, acceleration, braking patterns, and adherence to road rules. This data is used to provide feedback and improve your driving skills.
- Communications: We retain copies of any communications you send to us, such as emails, letters, or online form submissions.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To deliver driving lessons, courses, and related services, including scheduling lessons, managing bookings, and providing progress reports.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
- Improving Our Services: To analyze website usage data and driving performance data to identify areas for improvement and enhance the quality of our services.
- Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, or other information that we think you may find interesting. You can opt out of receiving these emails at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes. This may include disclosing information to government authorities or law enforcement agencies if required.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:
- Using secure servers and encryption to protect your data.
- Implementing access controls to restrict access to personal information to authorized personnel only.
- Regularly reviewing our security practices and procedures.
- Ensuring our payment gateway providers comply with PCI DSS standards.
However, no method of data transmission over the internet is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Sharing Your Information
We may share your personal information with the following third parties:
- Service Providers: We may share information with third-party service providers who assist us with payment processing, data analysis, email marketing, and other essential functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Regulatory Authorities: We may be required to disclose information to government authorities or regulatory bodies, such as Transport for NSW, to comply with legal obligations.
- Other Parties: We may share information with other parties if we have your consent or if we are required to do so by law.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact our Privacy Officer at the address below.
Cookies
Our website uses cookies to enhance your browsing experience and collect website usage data. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date accordingly. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
Sydney Safe Drive
Privacy Officer
100 George Street
The Rocks, NSW 2000
Australia
Phone: (02) 8005 4020
Email: [email protected]